So... I get this call shortly after 11am.

"blah blah blah.. Jeremy speaking, how can I help you?"

"Yes, I need to check up on a trouble ticket" answers a very masculine sounding woman.

"Ticket number please?"

"Oooh.. I knew you were going to ask that. Hold on"

Hold on? HOLD FUCKING ON????

If you knew I was going to ask it, why the fuck didn't you have it ready??? AAAARRGHHH!!!!